Refund and Returns Policy
Refund & Returns Policy – shohoz.store
Last updated: 25 November, 2025
At shohoz.store, your satisfaction is our priority.
If you receive a defective, damaged, or incorrect product, we are here to help.
Please read our Refund & Returns Policy carefully.
1. Eligibility for Return
You may request a return or replacement if:
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You received a damaged product
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You received a wrong product
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The product is defective or not working
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The product is not as described on our website
Returns must be requested within 48 hours of receiving your order.
2. Non-Returnable Items
Some items cannot be returned:
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Products damaged by customer misuse
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Items without original packaging
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Used or worn products
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Clearance or discounted items
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Hygiene-sensitive items (e.g., personal care tools, undergarments)
3. Return Process
To start a return request, please contact us with:
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Order ID
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Full name
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Phone number
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Product name
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Clear photos/video showing the issue
Email: shohoz.store24@gmail.com
Phone: +88 01856 820568
We will review your request and respond within 24 hours.
4. Replacement Policy
If your return request is approved:
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We will replace the product with a new one
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If replacement stock is unavailable, we will provide a refund or store credit
Replacements are processed within 3–7 business days.
5. Refund Policy
A refund will be issued only when:
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The returned product is approved after inspection
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The correct item is out of stock
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The order was cancelled before shipping
Refunds may take 3–10 business days, depending on payment method:
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bKash / Nagad / Rocket – 1–3 days
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Bank Transfer – 3–7 days
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Cash on Delivery (COD) – refunded to mobile wallet
6. Order Cancellation
You may cancel your order if:
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The order has not been shipped
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Payment is not processed yet
Once the product is shipped, cancellation is not possible.
7. Shipping Costs for Returns
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If the product is damaged, defective, or incorrect → shohoz.store will bear the return shipping cost.
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If you change your mind → return shipping cost will be paid by the customer.
We do NOT offer refunds for change-of-mind returns.
8. Contact Us
For any issues with refunds, returns or replacements:
Email: shohoz.store24@gmail.com
Phone: +88 01856 820568
Facebook Page: shohoz.store
We’re always here to help!